We recommend a minimum stay of two nights throughout the year
Children Policy
This policy applies to all persons from 0 up to and including 11 years old
Persons from 12 years and older are considered as adults and will therefore require their own apartment at the applicable rates, if the maximum persons allowed per apartment has been reached
0 - 3 Year old (sharing apartment with adults)
are accommodated in a cot at no additional cost
depending on the availability of cots
Children occupying their own apartment will be charged at the applicable apartment rate
Cots can accommodate a maximum of one child per cot
Child minding facilities can be requested at an additional cost by prior arrangement
Travel Information: Insurance
We highly recommend that travel insurance is taken out
Transfers
Transfers can be arranged with reservations on request at additional costs
All transfers are handled by accredited car hire and charter companies
All transfers must be arranged prior to arrival
Provisional Reservations
Not available to reservations between 20 December and 10 January (traveling dates)
Subject to availability; i.e.: should we have limited suits available, only confirmed bookings will be accepted
Made less than 30 days prior to arrival will be held for a max of 72 hours
Made 60 - 90 days prior to arrival will be held for a maximum of 7 working days
Made more than 90 days prior to arrival will be held for a maximum of 14 working days
Should confirmation not be received by the given date; the booking will automatically release and can only be re-instated on the basis that the booking is confirmed/guaranteed
Full names of guests traveling will be required to convert the status from provisional to confirmed
Payment
25% Deposit will be required within 14 days of reservation being made
Balance will be required 30 days prior to arrival
Full pre payment will be required at time of booking for reservations made within 30 days of arrival
CancellationsPeak Season (16 December - 15 January)
Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations
50% of fee if cancellation less than 60 days prior to arrival
100% of fee if cancellation less than 30 days prior to arrival
General
Only written cancellations will be accepted. Ensure to receive an acknowledgment of cancellations from reservations
25% of fee if cancellation less than 30 days prior to arrival
50% of fee if cancellation less than 15 days prior to arrival
100% of fee if cancellation less than 7 days prior to arrival
Group/Conference: Deposit, Payment and Cancellation
This policy applies to bookings of five (5) or more apartment
A minimum of a 2 night stay applies through out the year
A 10% non-refundable deposit may be requested at the time of booking in order to secure rooms, depending on the size of the group
A 50% non-refundable deposit is payable 90 days prior to arrival
A 100% non-refundable payment 60 days prior to arrival
One (1) complimentary One bedroom apartment will be reserved for a group greater than 10 apartment, subject to availability and inclusive of accommodation only